Help Center
Everything you need to build, animate and translate your AI menu. Can’t find it? Email us or use the chat bubble.
Getting Started
Welcome to LaCarte
LaCarte turns your paper menu into a living, AI-powered digital menu your guests open by scanning a QR code at the table — no app to download.
With LaCarte you can:
- Build your menu with AI — photograph your paper menu or upload a PDF, and AI structures it into categories, dishes, descriptions and prices in minutes.
- Edit by chatting — add dishes, change prices and reorganize in plain language, using the built-in assistant or your own ChatGPT or Claude.
- Bring dishes to life — generate short AI animations of your dishes.
- Reach every guest — your menu is automatically available in 8 languages.
- Take orders — let guests order right from their phone.
Everything is managed from your Backoffice. The rest of this guide walks you through it.
Create your account and add your restaurant
- Go to the LaCarte sign-up page and create your account with your email.
- Add your first restaurant (we call it a place) — its name and a few basics.
- You’ll land in the Backoffice, where you manage your menu, QR codes, orders and billing.
If you manage more than one restaurant, you can switch between them from the place selector at the top of the Backoffice.
Set up your restaurant profile
Open Settings → Edit Place in the Backoffice to set up how your restaurant appears to guests:
- Name and logo — shown at the top of your digital menu.
- Address and opening hours.
- Look and feel — colors and styling that match your brand.
These details appear on your public menu, so it’s worth completing them before you print your QR codes.
The Backoffice at a glance
The Backoffice is organized into three areas in the left sidebar:
- Menu — Content (your dishes and categories), QR Codes (table codes to print), and Orders.
- Settings — Edit Place (restaurant details), Billing (your plan), and Edit Profile (your account).
You can switch the interface language and toggle light/dark mode from the bottom of the sidebar.
Photos & AI animations
Add a photo to a dish
A good photo sells the dish. To add one:
- In Menu → Content, open the dish you want to edit.
- In the media panel, upload a photo (you can also swap or remove it later).
- Square, well-lit photos look best on the menu.
Once a dish has a photo, you can also turn it into a short AI animation — see AI dish animations explained.
AI dish animations explained
LaCarte can bring a dish photo to life. When you upload a photo you can choose an effect:
- AI video — AI generates a short, looping video from your photo (steam rising, subtle motion). Generation takes a little while; you’ll see a “video being generated” status, and the video appears when it’s ready.
- Zoom & Pan — a gentle automatic zoom/pan over your still photo (no waiting).
- Static — the plain photo, no motion.
You can change the effect later with Change effect, without re-uploading the photo. AI videos are included in your plan — see How the free trial works for how they count during your trial.
Upload your own dish video
Already have a video of a dish? You can upload it directly instead of generating one.
- Open the dish and use the media panel.
- Upload an MP4, MOV or WebM file.
- LaCarte optimizes it for fast loading on phones and creates a thumbnail.
Keep clips short and vertical for the best fit on the menu.
Orders
Receive and manage orders
If ordering is enabled, guests can order from their phone and you manage everything under Menu → Orders.
- Orders arrive tagged with the table they came from.
- Track orders through their lifecycle and by table session.
- Keep the Orders page open during service to stay on top of incoming orders.
Plans, trial & billing
Plans and pricing
LaCarte is a premium product with one simple offer and three billing options (prices shown excluding VAT):
- Annual — start free, then €24.92 / month, billed annually (best value).
- Quarterly — start free, then €33 / month, billed quarterly.
- Monthly — €39 / month, starts immediately (no trial).
There is no free-forever plan. You can change or cancel your subscription at any time from Settings → Billing.
How the free trial works
The annual and quarterly plans start with a free trial; the monthly plan starts immediately with no trial.
Your trial converts to a paid subscription — whichever comes first:
- After 7 days (annual) or 3 days (quarterly), or
- Once you generate your 3rd AI video.
You’re never blocked mid-trial, we email you before any charge, and you can stop anytime. Your trial includes 3 AI videos. Zoom & Pan and static photos don’t count toward that limit — only AI-generated videos do.
Manage your subscription and invoices
Everything about your plan lives under Settings → Billing:
- See your current plan and status (trialing, active, etc.).
- Upgrade, change billing period, or cancel.
- Access your payment details and invoices.
Payments are securely processed by Stripe. If a charge or invoice looks wrong, contact support and we’ll sort it out.
Your account
Update your profile and password
Manage your own account under Settings → Edit Profile:
- Update your name and email.
- Change your password.
If you’re ever locked out, use the password-reset link on the login page.
Troubleshooting & support
Frequently asked questions
Do my guests need an app? No — they scan a QR code and your menu opens in their browser.
How does AI build my menu? Upload a photo or PDF of your current menu; AI structures it into categories, dishes, descriptions and prices for you to refine.
Can I edit the menu with ChatGPT or Claude? Yes — use the built-in assistant, or connect your own ChatGPT or Claude to manage the menu by chatting.
What languages are supported? Eight: English, Portuguese, French, Spanish, German, Italian, Greek and Arabic.
When am I charged? On annual/quarterly, when your trial converts (7/3 days or your 3rd AI video, whichever first). On monthly, immediately. We always email before a charge.
Why is my AI video taking a while? AI videos are generated on demand and take a little time — you’ll see a status and the video appears when it’s ready.
Contact support
Need a hand? We’re here.
- Use the chat bubble in the bottom-right of the Backoffice to message us directly.
- Or email [email protected].
When you write in from the Backoffice while logged in, we can see which restaurant you’re on, which helps us help you faster.